Frequently asked questions
Resolve any questions you may have before your visit to the San Mamés Tour and Museum A guided tour involves joining an organised group with a guide to show you around the ground, answering any questions you may have at any time. The tour lasts around 45 minutes and capacity is limited. An audio-guided tour means you are on your own, using a link or QR code on your mobile phone to receive audiovisual explanations during the visit. The guided tour starts at the time you have booked. You may visit the museum before or after the tour, but please bear in mind its closing time. If you plan to come directly in time for the tour, we recommend arriving ten minutes before the appointed time. You can buy tickets in person at the museum’s ticket office or online at this link: Each ticket bought online incurs a management fee of €1.50. There is no need, unless you want to book a guided tour, as in this case there are a limited number of places and restricted capacity. Yes, all tickets can be purchased at the box-office. In the case of guided tours, box-office sales will depend on the capacity available at the time of the visit. Audio-guided tours are available in Basque, Spanish, English and French. Guided tours are held in Basque, Spanish and English. Private guided tours can also be arranged in French. Photos are permitted inside the museum (no flash) and within the stadium, as well as short recordings for private use. No recording may be made of the explanations provided on guided tours. There is no time limit on visits to the museum, so you may stay as long as you like. Estimated time: 45 minutes. The length of audio-guided tours will depend on each visitor, as there is no time limit. Estimated time: 45 minutes. Guided tours last about 45 minutes. The time that appears at the time of booking is the start time of the tour. It is recommended that you arrive at the museum 1 hour before the time reserved for the San Mamés Tour if you have selected the last tour of the day (7:15 pm), as after that time you will not be able to visit the museum again. You can return to the museum after the San Mamés tour, except for the last tour of the day. There is no minimum number of attendees for tours. Stadium tours may be guided (subject to capacity) or audio-guided. Full members get a reduction on the ticket price. Membership will be checked on the day of the tour by means of your membership card or ID card Tickets for members under 14 years of age can be booked via our e-mail address [email protected] or by phone on 944 66 11 00. We do not have student or youth card discounts. Tickets for children under 6 years of age can be booked via our e-mail address [email protected] or by phone on 944 66 11 00. Children from the age of 6 must buy a ticket. Children under the age of 6, and Club Athletic members and card holders (both under the age of 14) have free entry. Children under the age of 12 must be accompanied by an adult. Tickets for people with functional diversity can be booked via our e-mail address [email protected] or by phone on 944 66 11 00. For more information, please refer to the practical information section in the section on accessibility. Yes, the museum is accessible. For more information, please refer to the practical information section in the section on accessibility. The museum has sections with audios and subtitles in 3 languages. For visits of people or groups with functional diversity, please contact us via our e-mail address [email protected] or by phone on 944 66 11 00. Tuesday to Sunday. In July and August the museum is open every day. Summer (from March to October): from 10:00 am to 8:00 pm. Winter (from November to February): from 10:00 am to 7:00 pm. * Opening hours and tours may be subject to change on match days, closed training sessions or other events at San Mamés. There are two possibilities: The ‘La Campa de los Ingleses’ tavern and ‘San Mamés Jatetxea’ Restaurant. Tickets for member of a supporters’ club can be booked via our e-mail address [email protected] or by phone on 944 66 11 00. The reduced rate will be applied as long as the member of a supporters’ club is registered as such with the club. You can find out about group visits via this link. Visit the section on groups. Visit the page on groups. You can find out about group visits via this link. Group visits for birthdays are the same as normal visits. There are no specific visits for celebrating birthdays. Visit the section on educational centres. Visit the section on the educational programme. You can contact us by phone: 94 466 11 00, E-mail: [email protected] or using the contact form. You can leave suitcases/backpacks and baby buggies. The museum does not have a cloakroom service. It is not possible to access with animals. The Athletic Club Museum is located in the San Mamés stadium between gates 19 and 20. You can get there in different ways. Visit the section on how to get there.
Prepare your visit
